DIRECTOR, TECHNOLOGY & FACILITIES | JOB DESCRIPTION 

Job Title: Director, Technology & Facilities

Team: Operations

Location: New York City

Employment Type: Full-Time

FLSA Classification: Exempt

Start Date: ASAP

Hiring Manager: Ed Herrera, COO

ABOUT REFORM ALLIANCE

REFORM, founded in the wake of the #FreeMeek movement, is committed to transforming probation and parole throughout the United States by changing laws, systems, and culture. The organization is working to replace America’s criminal justice system with a restorative approach that is fair, accountable, and invested in rehabilitation. Our goal is for people to reenter society with dignity, create meaningful pathways to work, and equip them with the tools to succeed all while making families and communities safer and stronger. REFORM Alliance operates as both a 501(c)(3) and 501(c)(4) organization, allowing us to drive meaningful criminal justice reform through a combination of charitable initiatives and advocacy efforts.

ABOUT THE ROLE

REFORM is hiring a Director, Technology & Facilities, who will serve as the sole technology leader, overseeing all aspects of IT infrastructure, systems, and support. This individual will be responsible for ensuring the stability, security, and efficiency of our technology platforms while supporting staff across the organization. As a hands-on role, you will lead technology initiatives, handle day-to-day technical support, and manage the overall IT ecosystem to ensure alignment with the organization’s goals and manage the office manager at our headquarters in New York City.

This role is on the Operations team and reports directly to the Chief Operating Officer.

WHAT YOU’LL DO 

Systems Administration & Operations (30%):

• Provide vision and direction as well as configure all IT systems, including hardware (Macs and necessary equipment for virtual meetings) and software, ensuring they meet operational needs and organizational standards.
• Administer network infrastructure, including routers, switches, and access points.
• Oversee the administration and strategic vision of various technology such as Microsoft 365, G-Suite, Zoom, Salesforce, Netsuite, Culture Amp, Jira, Jamf MDM, Okta IAM, and cloud technologies such as AWS.
• Ensure the organization’s cybersecurity posture by implementing best practices and complying with appropriate standards based on organizational needs.
• Manage backups, disaster recovery, and ensure systems are secure and operational
• Perform system diagnostics, identify inefficiencies, and implement continuous improvements to optimize performance.

IT Support & Service Management (40%):

• Provide technical support to staff, resolving issues in a timely manner and ensuring smooth day-to-day operations for New York City physical location as well as support for remote staff.
• Diagnose and troubleshoot technical problems across software, hardware, and networking environments.
• Prioritize and manage technical support cases, responding to service tickets and follow-ups until resolution.
• Manage IT inventory and oversee procurement of equipment to meet organizational needs.
• Assist in onboarding and offboarding employees, ensuring seamless integration and deactivation of systems access.
• Coordinate with vendors and contractors for specialized IT needs or service contracts.
• Identify and implement new technologies that can enhance operational efficiency and support the organization’s mission.
• Evaluate existing systems and recommend improvements or upgrades to increase system reliability, security, and performance.

Facilities Support & Execution (20%):

• Oversee all aspects of Reform’s office operations and facilities to ensure safe, functional, and inspiring work environments that support our mission and culture.
• Manage and coach the Office Manager to drive excellence in day-to-day operations, vendor management, and staff experience.
• Lead facilities planning, maintenance, and space optimization efforts, including contracts, budgets, and vendor relationships.
• Partner with People Operations and senior leadership to coordinate in-office events, meetings, and culture-building activities that strengthen collaboration and connection.
• Implement a fiscally responsible and streamlined process for ordering, managing, and timely distributing REFORM swag to staff and partners.

Other Duties as Assigned (10%)

REQUIRED QUALIFICATIONS 

• At least 5+ years of hands-on IT experience, including systems administration and technical support. Nonprofit experience is a plus.
• At least 1-2+  years of supervisory experience where developing staff to their full potential was central part of the job. 
• Proficiency with Microsoft 365, Zoom, G-Suite, Jira, Jamf MDM, Okta, AWS, Slack (or comparable systems) and network management.
• Solid understanding of system administration, networking, and cybersecurity best practices.
• Strong troubleshooting and diagnostic skills, with the ability to manage complex issues independently.
• Ability to work independently and manage a variety of tasks in a fast-paced nonprofit environment.
• Excellent oral and written communication skills, able to explain technical concepts to non-technical staff.

PREFERRED QUALIFICATIONS

• Experience with backup and disaster recovery planning, as well as managing cloud infrastructure.
• Clear passion for and commitment to REFORM’s mission.
• Non-profit experience.
• 3+ years experience of managing others.

Please know that no one ever meets 100% of the preferred qualifications. If much of this describes you, we encourage you to apply.

WORK DEMANDS

• Physical requirements may be required to help move items up to 25 lbs.
• Occasional non-traditional hours may be required to support board meetings, special events, and key organizational initiatives. The frequency and timing of these hours will depend on event schedules and project needs.

ADDITIONAL REQUIREMENTS

• Authorized to work in the U.S. 
• REFORM does not offer employment visa sponsorship 
• Live within commuting distance of New York City (midtown) and ability to work in-person five (5) days per week

APPLICATION & INTERVIEW PROCESS

While the interview process may vary slightly, the general process will be:

● Phone Screen with Talent Acquisition Team Member

● Virtual Interview with Hiring Manager

● In-Person Interview with Panel

● Virtual Finalist Interview with CEO

COMPENSATION & BENEFITS

The salary for this position, which depends on prior work experience and our assessment of your demonstrated fit for the role, will likely be between $120,000 - $150,000 annually. REFORM offers competitive base salaries based on the 75th percentile of the market among not-for-profit organizations of similar size, with opportunities for salary growth over time. We believe in compensating staff members fairly in relation to each other, their qualifications, and their impact on behalf of the organization, and take internal and external equity seriously.

Our current benefits include:

● Competitive salaries in the market of similar non-profit organizations

● Comprehensive benefits, including medical, dental, vision, life, disability, and other ancillary options.

● 20 days of Paid Time Off (PTO) during the first year of employment in addition to org-wide holidays (11), and winter shutdown during the last week of December

● 4% 401(k) match after 30 days of employment

● Coverage of 100% of health insurance premiums for employees (health, vision & dental)

● $75.00 monthly cell phone reimbursement

*Please note that the organization reserves the right to change benefits at any time.

At REFORM Alliance, we strive to move hearts and minds to create a more humane criminal justice system. This requires a company culture that values employee individuality and community development. We are committed to fostering an environment that is inclusive, empowering, and globally minded. We firmly believe that diversity in gender, race, ethnicity, sexual identity, cultural background, religion, disability, and age produces ideas and perspectives that make our efforts stronger for people unjustly in the system and make our communities safer.